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Fire & Water - Cleanup & Restoration

Archived Blog Posts

SERVPRO Honors Everyday Heroes with Sponsorship of SERVPRO First Responder Bowl

12/4/2018 (Permalink)

SERVPRO of Newark is proud to announce the inaugural SERVPRO First Responder Bowl being played at historic Cotton Bowl Stadium. The newly renamed bowl is designed to honor the sacrifice and service of the brave men and women who are the first line of defense in local communities like Newark when the unexpected or the unthinkable happens says Tara, of SERVPRO of Newark. Kickoff for the event, televised by ESPN, is December 26 at 1:30 ET, featuring Boston College and Boise State. “It’s a privilege to have the SERVPRO name associated with an event that celebrates the dedication and selflessness of first responders,” said Tara. “These men and women are true hometown heroes and first on the scene when disaster strikes, helping to save lives and protect property.” The SERVPRO First Responder Bowl will honor first responders including police officers, firefighters, EMS workers, correctional officers, search and rescue teams, dispatchers, security guards, federal agents, border patrol agents, and military personnel who have specialized training and are the first to arrive and provide help at the scene of an emergency. Event organizers planned to distribute 10,000 complimentary tickets to verified first responders and their families who sign up at https://www.firstresponderbowl.com/first-responders. These complimentary tickets are possible thanks to corporate sponsors like SERVPRO and individual fans who chose to “Sponsor a Responder” with a $15 donation when they purchase their general admission tickets. “The SERVPRO First Responder Bowl is a celebration of the commitment to service demonstrated by the everyday people who willingly put themselves in harm’s way to protect the lives and property of their neighbors,” said Sue Steen, CEO of SERVPRO Industries, Inc. “SERVPRO is honored to have this opportunity to shine a spotlight on all of these hard working first responders, and their families, and to recognize them for the heroes they are.” For more information on SERVPRO of Newark, please contact our office at 302 733 7933 or office@SERVPROwilmington.com

Snow Storm Preparation

12/3/2018 (Permalink)

Storm Damage Snow Storm Preparation Snowy Tree in Snow Storm

Although we know Fall is coming to an end and the winter season has not officially started it is right around the corner. Taking some preventative measures to help reduce damage if a snow storm hits can be helpful. Some tips to keep in mind as the weather gets colder are:

  • Make sure all outdoor furniture is secured or the tarps you may have wrapped them with are snug
  • Secure any decorative flags, wreaths or any loose fencing from being blown away
  • Make sure your yard is free of small branches from being a flying projectile
  • Have salt ready to help melt your sidewalks or your snow blower easily accessible
  • Make sure you have windows securely closed and proper insulation around within your home
  • Know the proper safety uses for operating a generator or grills
  • Keep extra batteries and candles handy
  • Pay attention to local news alerts

Waiting for the Water to Go Away

11/27/2018 (Permalink)

Water Damage Waiting for the Water to Go Away Waiting for the Water to go away

Flooding in homes can occur far more often than you might think. Sometimes homeowners try to face water issues themselves or wait hoping the problem will go away on its own. Waiting is never the correct answer to any water problem. SERVPRO of Newark is ready and here to help you. Secondary damages can develop if you wait too long. SERVPRO has expertly trained technicians that can help you locate and provide you with the services you may need to get things under control quickly.   SERVPRO of Newark has the personnel and proper equipment necessary to handle any size job. We try to manage your emergency situation by working hard to help your process as stress free as possible. SERVPRO of Newark is available 24/7/365.

Storage Closet

11/6/2018 (Permalink)

Commercial Storage Closet Storage Closet

Commercial water damages vary in size and can be rather routine or quite grueling. When commercial facilities call after hours they need you and they need you right then. Since we are 24/7/365 we are able to get crews to commercial properties to help mitigate the loss. We normally can get a crew on site within the hour and if additional help is needed we can make that happen. We understand the need to minimize disruption to commercial clients and employees. Sometimes commercial restoration presents unique challenges but we can most of the time make it happen. In this photo we show the last part of where the water infiltrated. It is in the most farthest corner of the building where some old filing is kept.

Lead Safety

11/5/2018 (Permalink)

Why SERVPRO Lead Safety Lead Manual

Lead Safety

There is a lot of talk regarding lead paint in homes in Delaware. Not only does the Environmental Protection Agency (EPA) have a protocol to follow but the State of Delaware has one too. Homes and/or facilities built pre-1978 must be tested for lead if removing more than 6 sf of drywall, disturbing windows, removing painted surfaces etc. (2 sf for HUD) There is an exclusion for emergency renovations. If you are a “Do-it-Yourselfer” you should follow the work practices outlined in the lead brochure to ensure your home and family are protected from lead hazards your project could generate. Older homes are more likely to contain lead-based paint. According to the American Healthy Homes Survey in April 2011 they found: Homes built between 1960-1977 had a 24% chance of having lead, homes built 1940-1959 had a 69% chance and homes built before 1940 had an 87% chance likely to have lead. Did you know that SERVPRO of Newark has 5 certified Renovation, Repair and Painting technicians? The firm is certified as well.

Pet Safety

11/2/2018 (Permalink)

Why SERVPRO Pet Safety Oliver & Bella safe in car

Pet Safety

When it comes to emergency situations we always can think of being ready for ourselves and families. We should also consider additional tips for our pet’s safety. We should have extra leashes and crates available to us. Make sure you know where the updated lists of the pet’s vaccines and records are. Maybe have a copy of them or pictures on your phone readily available. Having the phone number to your veterinarian on hand to obtain a copy may not be the best option because you may be required to product those records in a shelter and the office could be closed. Keep at least a week supply of any medications on hand. Having your pet micro-chipped is a nice if your pet becomes displaced. When pets are chipped make sure you know what their chip number is too. There is an application/website called findingrover.com sponsored by the Petco foundation.  We always need to be prepared to take care of our animals, especially during emergencies. Pre-determined plans can help you think clearer and be a bit calmer.

Annual Code of Conduct and Background Checks

11/2/2018 (Permalink)

Mold Remediation Annual Code of Conduct and Background Checks Code of Conduct and Background Checks

Annual Background Checks for SERVPRO of Newark

Did you know that SERVPRO of Newark performs background checks on all our employees? Background checks for Franchise employees must be performed annually, and background checks for Franchise Owners are performed as well. SERVPRO does not employee any individual convicted of or who has plead guilty to a felony involving dishonesty or breach of trust, theft, or any type of violence against a person. All employees also sign an annual code of conduct statement certifying that they have not been found guilty of pled guilty or nolo contendere (or similar plea) to any crime involving dishonesty or breach of trust, or violence of assault, and have not been found guilty civilly liable for any act of violence or assault.

There are 3 Categories of Water

11/1/2018 (Permalink)

Why SERVPRO There are 3 Categories of Water Category 1 Source

There are 3 Categories of Water

Categories of water are defined by the IICRC S500 standard. It says the originating source of the water and the quality after contacting materials present determine the category. Category 1 is defined by water originating from a sanitary water source and does not pose risk. An example would be an overflowing bath tub. A Category 2 water contains significant contamination and has the potential to cause sickness if consumed. It may contain microorganisms as well as matter. An example would be overflow from a washing machine. Category 3 water is grossly contaminated and can contain pathogenic, toxigenic or other harmful agents. An example of a category 3 would be a toilet back up.

It does not matter what Category you have SERVPRO of Newark is here to help.

Facts on Desiccant Dehumidifiers

10/25/2018 (Permalink)

Water Damage Facts on Desiccant Dehumidifiers Desiccant Dehumidifier with a Generator in Progress

Desiccant Dehumidification

Desiccant dehumidifiers work under the principle of sorption. These types of dehumidifier’s place air in contact with hygroscopic material. There are different advantages of using desiccants in lieu of refrigerant dehumidifiers. They work well in temperatures below 32 degrees. They create low vapor pressure, 10-15 humidity ratio. They are more effective in a Class 4 drying situation. Desiccant dehumidifiers do not cool air rather is heats. Usually these dehumidifiers produce a higher grain depression than refrigerant dehumidifiers. Desiccant dehumidifiers range from 75-20,000+ cfm in our industry. A good way to think of how a desiccant works is similar to a clothes dryer. These machines can increase the existing temperature up to approximately 50 degrees F. SERVPRO of Newark owns a few of these big dehumidifiers.

Be Prepared for an Unexpected Event

10/24/2018 (Permalink)

Having a bit of pre-planning and thinking for a storm is a very good thing to do if you put yourself in a position of preparedness. With a little bit of thought and preparation you certainly will feel good for at least having thought of something before it happens. Clarity and calmness are important for thought. It is better to prepare for an event then to be in the mitts of the battle or storm. This is potentially when hasty decisions get made. You should consider that you may be away from your conventional daily routine. Having some food, water and essentials for couple of days or more is in my opinion wise.   You can always use those products from time to time to keep them fresh. Batteries, water and canned goods are an example of what can be rotated.   Communication and information on how to contact your family and friends is important too. Communication systems may be down and having a back up plan in an idea to keep in mind. It is like the Boy/Girl Scouts say, “Be Prepared”!

Refrigerant Dehumidifiers

10/24/2018 (Permalink)

Water Damage Refrigerant Dehumidifiers Refrigerant Dehumidifer

When it comes to water damage drying equipment, there are many kinds of specialty pieces. Dehumidification helps create a balanced drying system minimizing secondary damages. Dehumidifiers remove excess moisture from the air and promotes evaporation. There are many different kinds of dehumidifiers available. The most common type of dehumidifier is a refrigerant. Refrigerants work best in high temperature and high humidity situations. The refrigerant dehumidifier cool incoming moist air below its dew point. As the warm air enters, the air is cooled so it increases the relative humidity of the air. When this happens the air’s ability decreases to hold vapor. The excess moisture is removed into the dehumidifier’s condenser and is pumped out through the line. These refrigerant standard dehumidifiers are most efficient when operating in temperatures between 70 – 90 degrees, above a 55-60 humidity ratio and above a dew point of 52 degrees. We here at SERVPRO of Newark own hundreds of these dehumidifiers.

Fire Prevention Month

10/22/2018 (Permalink)

Fire Damage Fire Prevention Month Great Chicago Fire

Fire Prevention is a dedicated way to try to improve conditions and make efforts to correct an issue before it turns into a problem. Fire Prevention Week is during the period of which October 9 falls. Did you know Fire Prevention Week goes as far back as 1925? The oldest membership section of the National Fire Protection Association (NFPA) is the Fire Marshals Association of North America (FMANA). They sponsored this week to commemorate the Great Chicago Fire. Click for more on Great Chicago Fire The association found a way to keep the public informed on fire safety as well as observe the anniversary of the Great Chicago Fire. This fire, according to President Calvin Coolidge, could of been prevented if the conditions of the building were better. Due to this devastating fire over one hundred thousand people became homeless and lives were lost. Please use this month of October to try and help your home or business from fires.

Antimicrobial Treatments

10/19/2018 (Permalink)

Mold Remediation Antimicrobial Treatments Odor Control

SERVPRO of Newark sometimes uses antimicrobial products in our services. Antimicrobial simply means, against microorganisms. Microorganisms are life including, all forms of bacteria and their spores and fungi. We try to sanitize areas of the home that have been affected. Sanitizing reduces the number of pathogenic microorganisms to a safe level. The safe level is determined from public health agencies. These treatments inhibit the growth of an organism. Sanitizing is different and should not be confused with sterilizing. Sterilizing is 100% effective, the highest level, of destroying all forms of microbial life.  Our technicians comply with applicable safety and training while applying. Our technicians also use proper protection equipment such as, gloves and/or eye protection while applying as well. We use SERVPRO products that have Safety Data Sheets.

Mold Growth

10/19/2018 (Permalink)

Mold Remediation Mold Growth Mold growth on ceiling

Mold Growth in homes can be concerning to the homeowner.  Here are some facts about mold. Microorganism growth, otherwise known as mold, needs certain requirements in order to grow. First, there needs to be a food source. Food sources are found in both structures and contents. Materials include wood framing, drywall, cotton, linens, latex paints, carpets, clothing, paper products, adhesives, food items etc. There needs to be moisture or high relative humidity in order for mold to grow. Usually in dark and damp places along with stagnant air creates a perfect environment for mold to grow. SERVPRO of Newark has technicians that are certified in mold remediation cleaning. We do not identify what type of mold is growing in your home. We remediate the mold.

Mold Clean Up

10/12/2018 (Permalink)

Mold Remediation Mold Clean Up Mold Clean Up

Mold is everywhere among us. There are certain types of mold outside in the air we breathe. These molds and pollen spores are things we cannot control. The air in our homes is referred to Indoor Air Quality or IAQ and it differs from outdoor air quality. Mold can often be a result from a previous water damage not properly addressed. SERVPRO of Newark specializes in water damage restoration as well as mold remediation. We have the experience and expertise to handle your mold needs – big or small. Our highly trained team can examine, evaluate and remediate your home efficiently and effectively. Tackling mold quicker than later can help reduce the spread of the mold spores. Acting in a timely manner will also significantly help reduce the cost. SERVPRO of Newark is here to help.

Safety First

10/12/2018 (Permalink)

Why SERVPRO Safety First Safety Hat and Harness

SERVPRO of Newark cares about safety. We care about best practice guidelines and policies. We try to keep a safe working environment for all of employees – and customers. We communicate daily about safety concerns on each job. We try and identify potential hazards so we can be ahead of any issue. We do not like surprises when it comes to safety. We strive to use our specialty equipment properly and make well informed safety decisions. Our Personal protective equipment is another part of our safety practices here at SERVPRO of Newark. We have to take seriously the environments that we are working in. Protective Equipment varies from job to job and day to day. Depending on the type of clean up we may be found wearing, safety goggles, gloves, Tyveks, respirators, hard hats etc.  

Mold under Dishwasher

10/11/2018 (Permalink)

Mold Remediation Mold under Dishwasher Mold under Dishwasher

Mold can be tricky at times. Mold likes to grow in dark, damp places that have a food source. Mold absolutely thrives in this environment. SERVPRO of Newark sees mold every day in homes. One of the most common places we mitigate mold is from under refrigerators and dishwashers. Sometimes the water supply line or some type of malfunction occurs in the unit itself. Due to the fact the refrigerator and / or the dishwasher is normally against a wall or under / flush with the counter, it can sometimes be difficult to detect there is even a problem. In this photo you can see the area where a dishwasher once resided. When we pulled out the dishwasher and saw the mold we were able to properly take care of the situation.

Roof Tarping

10/11/2018 (Permalink)

Storm Damage Roof Tarping Roof Tarping

Storms can cause a lot of damage. I feel like there are more storms in the recent years as opposed to many years ago. At first, I thought it was just the media and level of awareness. That may be accurate to a degree but the strength of the storms and the amount of damage they cause seem to be greater. When storms or hurricanes blow through our area it affects people. Homes that are situated near valleys or located near streams seem to get the most issues. Often times roof shingles can be blown off of a home. SERVPRO of Newark can come and help board up or tarp those areas after the storm has passed. This is important to do because if there is no temporary fix while waiting for the actual repair more damage can occur.

Storms Cause Damage

9/21/2018 (Permalink)

Storm Damage Storms Cause Damage Got a Leaky Roof?

When Storms or Floods Hit Newark, DE, SERVPRO is Ready!

 SERVPRO of Newark specializes in Storm & Flood Damage Restoration.

Faster Response Time

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

We're Highly Trained Storm Damage Specialists

As a leader in storm and water damage clean up, SERVPRO Newark has the specialized training and expertise to restore your home back to its pre-storm condition. Our restoration process puts an emphasis on scientific drying techniques, progress monitoring and documentation.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

Your local SERVPRO has the training and equipment to help make it “Like it never even happened.” Call us today at (302) 733-7933 for 24/7 assistance!

Schools to Re-Open

8/27/2018 (Permalink)

Commercial Schools to Re-Open Perhaps chewing gum?

SERVPRO of Newark is able to help schools get re-opened and prepared for the new school season.  Schools usually close during the summer months and has limited activity and personnel in the school.  As always, schools like the classrooms, libraries, hallways, offices, duct work, etc., back up in tip top shape for the students to return to a clean environment.  Some of the schools upon re-opening prior to the school year find some minor issues and need these issues rectified quickly. Sometimes the schools give little time and strict constraints in order to obtain their desired results.  It can be quite a challenge to accommodate all the time but SERVPRO of Newark can help most of the time. There are a handful of schools that automatically schedule SERVPRO of Newark every year anticipating some minor issues.  Normally, these schools are able to re-open on time and leave the administration and the staff very pleased with us! SERVPRO of Newark likes helping and leaving the space we are working in better than it was before. SERVPRO of Newark feels a strong sense of responsibility to not only the school, but the workers and students who are going to be returning to the school. We are always happy to help!

Storm Blows Through Area

8/15/2018 (Permalink)

Storm Damage Storm Blows Through Area Resting Crew Tech

Storms often blow through our area of SERVPRO of Newark.  Storms affect many individuals and many properties.  Many homes and businesses sustain damages and incur several inches of standing water. Not only water comes in but sometimes flying debris too. When storms like this happen we do have crews working around the clock.  Although we cannot get to everyone within the hour, we try and get to the most possible.  Our crews are dedicated to helping those in need.  The crews work as hard as they can sometimes sleeping at the shop for a few hours.  We are fortunate to have a dedicated team of people.  From the men and women working outside the shop in the homes to the men and women in the office making it happen behind the scenes.   

Category's of Water

8/14/2018 (Permalink)

Water Damage Category's of Water Dripping Pipes can cause big problems!

IICRC S500 Standard for Professional Water Damage defines 3 categories of water.

Category III water is grossly contaminated and can contain pathogenic, toxigenic or other harmful agents and can cause significant adverse reactions to humans if contacted or consumed. Examples of Category III Water are: Sewage, Flood water, hurricanes etc.

A Category II loss is when water contains a significant contamination and has the potential to cause discomfort or sickness if contacted or consumed/ingested by humans. Category II water can contain potentially unsafe levels of microorganisms or nutrients for microorganisms. Some examples of a Category II Water are: Discharge from dishwashers, overflow from washing machines, overflow from toilet bowls.

A Category I loss is where water originates from a sanitary water source and does not pose substantial risk from dermal, ingestion or inhalation exposure. An example would be a water cooler.

Have water damage?

SERVPRO Newark has the training and equipment to help make it “Like it never even happened.” Call us today at (302) 733-7933.

Facebook Page

7/18/2018 (Permalink)

Commercial Facebook Page Like our SERVPRO of Newark Facebook Page.

Like and follow our facebook page at https://www.facebook.com/SERVPROnewark. Posting helpful hints and ideas are posted sporadically. We post a lot of fun pictures of our crews and spur of the moment activities.  We are more than happy to share some of our daily work.  We wish we could share everything so a true picture depicted on what we really do but we cannot share everything. You can, however; learn a bit more of what we do.  We see all kinds of things one could not imagine. From animals to odd situations. Nothing really surprises our team anymore. We have encountered so many things we can handle most anything that is thrown our way. We also promote community activities and have giveaways.  We have given away numerous baskets and gift cards out for special occasions.  Our facebook page also gives you a glimpse of us and our team working hard and sometimes having fun.  We work very hard as we are open 24/7/365 for emergencies.  When we have some crews with downtime we take advantage of that by playing together too. The facebook page gives you a peek inside our normal days at SERVPRO of Newark. 

Timely File Completion

6/1/2018 (Permalink)

Files that are closed faster usually have lower claim costs. When a file is open for a lengthy period of time, the opportunity for more problems and expenses can rise. SERVPRO completes and closes job files so that out customers can regain control of their lives as quickly as possible.

With our quick service, customers can depend on a reduced number of pending files with their insurance agents. Our technicians work effectively and cohesively with customers' insurance providers in the filing of claims. 

We close our files quickly by mitigating and restoring the property in a timely manner. Not only does this get the restoration process started, but this also prevents extensive or secondary damage. SERVPRO is reputable for our execution in job filing and fast restoration process.

Does your Family have an Emergency Plan for when Disaster Strikes?

5/1/2018 (Permalink)

Fire Damage Does your Family have an Emergency Plan for when Disaster Strikes? Fire Devastation

When it comes to preparing for an emergency these 4 steps are crucial. 1. Put together a plan and focus on questions such as: how will we receive emergency alerts and warnings? What is our shelter plan? What is the best way to evacuate? What is our plan to communicate as a family? 2. Considering the needs for your household, what are some of the daily living needs and responsibilities in your family, are there dietary or medical needs? Are there pets living in the home? Are there young children in the home? 3. Make a family emergency plan, there are many resources and examples all over the web. 4. Practice your plan with everyone in your household. Talking, planning, and properly executing will keep everyone safe until the disaster is over.

ERP App

4/25/2018 (Permalink)

Our Free SERVPRO ERP App/Service can help your company organize and better prepare your properties in a customized format. Businesses that use our ERP app gain preparedness and security in the case of an emergency. Here are some of the ways businesses benefit from our Emergency Ready Plan App.

Location Management: Businesses with multiple locations are able to manage all of their buildings' emergency needs from this app. Some of our clients use this ERP service for on building, while others use it to manage multiple locations.

Strengthens Protocol: In many cases, our businesses have to address an emergency while the authorized personnel is not on-site. Our ERP App breaks down important information for all employees including water lines, floor plans, and breaker locations.

Faster Response: The ERP app allows you to contact us directly through the app which can be a more direct way to contact us and provide all the information we need to get to the emergency.

Vandalism Cleanup - Do's and Don'ts

4/25/2018 (Permalink)

Fire & Water Damage may be what you think of when you hear the name SERVPRO, but bio-hazard, vandalism, and crime scene cleanups are also services of ours. Our bio-hazard services cover a variety of cleanings. Blood-borne Pathogens, Methamphetamine Labs, Crime Scene Residues, Arson and Vandalism, and Sewage Backups. 

Vandalism is sometimes handled by property owners before SERVPRO is called out to the scene. Here are some Do's and Don'ts for handling vandalism damages. 

Do:

  • Hose or wash residues from the building exterior as soon as possible
  • Carefully vacuum glass particles from carpet and upholstery
  • Save containers revealing the ingredients of products used in the vandalism
  • Record all damage and photograph when possible

Dont:

  • Attempt to remove ink, paint or cosmetic stains
  • Operate damaged appliances
  • Discard broken or damaged pieces from porcelain, furniture or other contents that may be used for repair

Spring is Almost Here!

3/1/2018 (Permalink)

Mold Remediation Spring is Almost Here! Prepare your home for the springtime

Spring is on it's way! As the weather warms up and the seasons change, we should prepare for the spring time as best we can. Here are some tips on how to get your home ready for this spring season!

Check/Service your Lawn Care Equipment. Cleaning up your lawn mower and changing the oil helps you to start fresh once its time to put it to use again.

Clean Patio Furniture. Dust off your outdoor tables and wash your patio cushions. You are going to want them ready for relaxing once the weather is nice!

Clear Your Gutters. After the fall season and then the wintery weather, your gutters probably could use a little attention. Clear out anything in your gutters to prevent mold or weeds growing up there.

Change Filters. HVAC filters should be checked/changed seasonally in order to ensure proper air quality in your home.

Impact of Fire Extinguishers and Soot

1/11/2018 (Permalink)

This photo shows the damage that not only a fire can do, but also the damage that a fire extinguisher can do. Even if someone used a fire extinguisher and contained or put out a fire, there can still be a strong odor and chemicals that need to be removed from the building/home.

The chemicals from a fire extinguisher can coat a room quickly and leave a thick dust behind. Normally this extinguisher dusting comes along with a coat of soot. Even if a fire has been small and quickly put out, the smell and chemicals left behind should be properly cleaned out of the space. You can see in the photo how apparent the soot and extinguisher's affects are. This is just one small portion of the room, but this entire living room was impacted.

Winterize Your Vehicle

1/8/2018 (Permalink)

Preparing for extreme cold weather is not only important for your home but also your car. Your vehicle functions in rain, snow, ice, hail, salted roads, and freezing temperatures. It is important to make sure your vehicle is properly equipped to handle all of the winter weather elements. 

Before the winter weather has begun, you should have your car checked by a mechanic for antifreeze, brakes, tires, windshield wipers, heater, defroster, etc. While using your car throughout the winter, it is best to keep your gas tank at least half full. Salting and sanding your driveway or road is helpful for minimizing ice and increasing traction.

An emergency kit for your car is essential when preparing for the winter's extreme weather. Your vehicles emergency kit should include the following:

  • Jumper Cables
  • Ice Scraper
  • Flares or reflective triangle
  • Car cellphone charger
  • Sand for better traction
  • Extra Blanket

After the Storm

1/4/2018 (Permalink)

  • Make contact with family and friends in the affected area and let those that you know outside of the affected area that you are safe.
  • Return home only when authorities indicate it is safe. Attempting to re-enter the area can be dangerous and it is important to wait until the area has been cleared as safe by officials.
  • Avoid areas with debris and downed power lines.
  • Avoid flood waters, whether on foot or in vehicle. Just 6 inches of moving water can knock a person down, and one foot of fast-moving water can sweep your vehicle away.
  • Take note of any damage to your belongings or to your property
  • Photograph any damage to your belongings/property for insurance purposes
  • Tarp or board up damaged roofs and windows to prevent further damage. Your insurance may not cover additional damage that occurs after the storm has passed.

Flood Planning

1/3/2018 (Permalink)

It is important to know what you and your family's plan will be in the case of a flood or any other emergency. Familiarizing yourself with your local emergency contacts and community emergency plans may not feel like a pressing matter, but in the case of a flood/emergency it is valuable knowledge. It is important that all family members are aware of their address, family phone numbers, important medical information, and even email addresses. Other important information to remind family members of includes:

  • Emergency hotlines
  • School/work phone numbers & addresses
  • Childcare phone numbers & addresses
  • Personal emergency contacts & addresses
  • Indoor meeting places
  • Neighborhood meeting places
  • Out-of-Neighborhood meeting places

It is also important to have easy access to contact information of:

  • Police
  • Fire
  • Poison Control
  • Doctor
  • Pediatrician
  • Medical Insurance
  • Policy #
  • Hospital

Winter House Fire

12/28/2017 (Permalink)

Recently our SERVPRO technicians were called out to a property after a large fire. Along with the home owners, our team surveyed the house and the damage to what was left. In this photo, our technicians stand inside the home with the front yard totally visible through the burnt walls. The home was considered a total loss and there was not much left within the property for our team to clean or assist with. As SERVPRO of Newark, we did our best to lend a helping hand to the family in any way that we could especially since this trauma occurred right before the holidays. We assisted them in their move to a temporary living space and checked in with them often to make sure they were okay. 

Snow Storm Christmas Party

12/19/2017 (Permalink)

Storm Damage Snow Storm Christmas Party Having some fun in the snow during our Christmas party

SERVPRO's 2017 Christmas party was a hit! The colder weather brings on a busy amount of business for our SERVPRO team. With such hectic and long  hours, we were happy to be able to find the time to fit in a great Christmas party this year. Our holiday party just happened to be thrown on our first big snow storm of the winter. 

Here is a photo captured early on in this snow storm and in the Christmas party. Such stormy weather ended up being the perfect opportunity for a bonfire, a few snow ball fights, and some holiday fun! Earlier that day we had delivered cookies and pretzels to a few offices around the Newark area. We are happy to spread the holiday spirit and what better way than in the snow!

Board Up Following House Fire

12/7/2017 (Permalink)

Fire Damage Board Up Following House Fire Fire and Soot Damage

This picture was taken right before our SERVPRO team cleaned out and boarded up this house. As you can see, there was a major house fire here that affected almost every single room with either fire or soot damage. The fire originated in the kitchen and spread into the dining room, living room, and then to the bedrooms. Luckily, even with the large size of the fire, the structure remained intact and our technicians were able to save and clean some of the contents. Once our team was sure the structure was secure, they started on the demo of the home, removing all soot and fire damaged sections. After the home was rebuilt and brought back to livable conditions, SERVPRO moved the family's cleaned contents back in for them. 

SERVPRO Before the Wrestling Season

12/7/2017 (Permalink)

Mold Remediation SERVPRO Before the Wrestling Season Wrestling mats being pulled up for assessment

This year, one of our local school was gearing up for the wrestling season when they came across a problem. When pulling up their wrestling mats for cleaning before they would be put in place for the season, they found some mold growth in various spots and a lot of moisture. When our SERVPRO technicians assessed the mats and the conditions of the floors below them, they found many patches of moisture and mold growth. The mats had to be taken up and cleaned separately while they removed the mold. We mitigated the mold and dried the floor and the mats before they were put back in their place. Now that SERVPRO has taken care of it, the school is ready to start their wrestling season training. 

School Year & SERVPRO

12/7/2017 (Permalink)

Commercial School Year & SERVPRO SERVPRO working in one of our schools before the school year.

SERVPRO was able to help three schools get ready for the school year after a major storm all at once.  Schools were closed for the summer time and they wanted them back up in tip top shape so that everyone would be starting the school year in clean healthy conditions.  Some of the schools had little time and strict constraints in order to obtain the desired results!  It was quite a time crunch but our SERVPRO technicians came to the rescue and the challenge was met! These three schools opened on time and with a staff that was extremely pleased with our team. We felt a strong sense of responsibility to not only the school, but the students and administration who would be spending the school year in those buildings. 

Heavy Rains During Storm

12/4/2017 (Permalink)

A storm does not need to come in only the form of rain and flooding to seriously affect your home. Here is a photo of the flooring that had to be ripped up from a home after an extremely windy storm. Strong winds caused a tree branch to come down and puncture the siding to the house. Later that night, it started to rain heavily and eventually flooded the first floor, ruining a large section of the hardwood floors. Along with some belongings wrapped up in black plastic bags, you can see the amount of floor panels that had to be removed before we started our drying process throughout the home. Luckily this storm only affected a portion of the home rather than the entire property.

Refrigerator Cleaning

11/29/2017 (Permalink)

When was the last time that you found something in your fridge that was expired or needed to be thrown out? It is fairly common to find some perishable and/or questionable items in the back of your fridge that have been hidden behind some condiments or left overs for too long. 

Once a week, your refrigerator should be tidied up by wiping spills and surfaces. Any sticky spots on containers should be wiped up as well. To prevent bacteria growth, the fridge should be cleared out, thoroughly cleaned, and organized. Products should be checked for expiration dates and mold before going back in the refrigerator. 

It is important to keep your fridge clean and organized so that your items can remain bacteria and mold free!

Large Office Building Flood

11/28/2017 (Permalink)

Water Damage Large Office Building Flood Conference Room

This photo shows a large conference room located in a high rise building that has been flooded due to a large pipe line that burst. Unfortunately there were many rooms that looked like this one. This large building was affected on multiple floors and there were many offices that were scared their businesses would be greatly affected by the water damage. Luckily, our technicians were on the scene early that morning, once the call came in. They met with all the office managers and all those who had important belongings in the office building to assure them they would be taken care of. Once all those in the building were put at ease, SERVPRO started the restoration and cleanup process. We were proud to have helped so many different businesses get through such a stressful time.

Content Cleaning and Storage!

11/22/2017 (Permalink)

A recent storm in the Newark area took out some of a household's roof and siding. The brutal storm opened up the home to the rain and winds, which then damaged much of this families belongings inside the house. SERVPRO came in and removed all the damaged contents from the home and dried the water damaged areas of the structure. We detail cleaned all the items that were salvageable from the home and stored them for the homeowners. We even use our own storage units to ensure the security of the household's belongings and keep them under our care throughout the whole rebuilding process. Now that the home is completely restored and in livable condition, we have packaged up all of their contents and are delivering them back to the house.

What do You Think of When You See a Green Truck?

11/7/2017 (Permalink)

We work all over the Newark area and many people know us for our bright green trucks that stick out like a sore thumb! Fire and Water restoration and Mold Mitigation is what most people think of when they see those bright green trucks drive by, but that is not all we do here at SERVPRO! We offer plenty of services to our customers that go beyond restoration. 

  • We clean up crime scenes, bio hazard, and vandalism
  • We offer odor identification and deodorization
  • Upholstery, textiles, and drape cleanings
  • Content claim inventory services are also something we provide

Our large variety of services work for commercial properties as well as residential properties. So remember the next time you see one of our bright green trucks, Fire, Water, and Mold aren't all we do!

Winter is Coming!

11/3/2017 (Permalink)

Winter is coming and for those who have a working fire place in their home, it's important to know the how to operate it safely. Before anything else, you should make sure that your fire extinguisher is accessible and that it works correctly. You should also check you smoke detector and your carbon monoxide detector. The fireplace should be clear of anything around it that could catch fire. You should give the fireplace a range of three feet around it with nothing flammable nearby. Cracks and pops of fire from the fireplace should be sure to not land on anything. Before lighting the fire, check the chimney to make sure there are no blockages or animal nests that are lodged in the chimney. You should have you chimney swept every few years as well.

Once you have taken all these precautionary steps, you should be ready to put your fire place to use!

Mold Inspection and Remediation

11/2/2017 (Permalink)

Because mold can be hidden in walls, floors, ductwork, it can be hard to detect until it has already affected your home. Janet bought her first home and was so excited to move in. It took months of enduring a musky odor before she discovered her mold problem. Janet was so surprised that an inspector came across mold growth in her home because she kept the entire house spotless. Sometimes prevention is the strongest fight against mold growth. Dehumidifiers and air conditioners help keep homes dry and strengthen the ventilation throughout the area and should be used when humidity is high or living conditions are damp. Air ducts should be checked every once in a while as well. Ducts go unchecked in many homes for very long periods of time, which sometimes allows undetected buildup and mold growth.

Hurricane Irma & SERVPRO of Newark

10/25/2017 (Permalink)

Hurricane Irma hit Florida hard and many communities were impacted in the area. Not only are hundreds of families suffering from the harsh effects of Hurricane Irma, but so are many of the animals and pets of those families in Florida. Recently, SERVPRO of Newark went to the local SPCA and volunteered in the best way we could. Many dogs and cats were rescued from Hurricane Irma and flown from Florida to Delaware and brought to various SPCA locations. We helped bathe many of the dogs rescued from Hurricane Irma and got them ready for adoption. Being in the Cleanup industry, we did what we do best and cleaned up plenty of our furry friends as a way of giving back and contributing to the restoration of Florida. 

Water in the Classroom!

10/24/2017 (Permalink)

This picture shows a school that sustained water damage from a sprinkler system in a classroom.  Notice the fans that are warped. The ceiling tiles were holding water and before we removed them from the ceiling you could see them sagging from the weight of the water.  We removed the ceiling tiles before they fell created an unsafe environment within the school.  Once the tiles were removed we treated the cavity with an anti-microbial treatment and dried the structure itself with a handful of our fans as well as cleaned the ceiling properly.  We completed this classroom to dry standards in three days and the school was very pleased with SERVPRO of Newark. They were able to adjust for the three days that we were in the building so that no class room time was interrupted. 

Kitchen Cleanings!

10/24/2017 (Permalink)

SERVPRO's services are utilized in plenty of commercial buildings like apartment complexes, hotels, schools, churches, and retail buildings. But that is not where our services end. We often clean restaurant kitchens and ventilation systems as well!

A high volume kitchen that has grease build up and accumulated years of dirt is hazardous for both employees and customers. Especially commercial kitchens with many fryers, or smaller kitchens where employees are working in close quarters. We professionally clean many commercial kitchens in order to lower and prevent:

  • Higher Risk of Fire
  • Unpleasant Odors
  • Increased Vermin
  • Environmental Concerns
  • Plumbing Issues
  • Employee Injury
  • Customer Injury 
  • Lower Food Quality

Even with proper ventilation systems, grease builds up over time and should be addressed. Call SERVPRO of Newark today to have your commercial kitchen assessed!

Before SERVPRO Arrives at the Scene

10/24/2017 (Permalink)

  • Leave soot on surfaces until a SERVPRO of Newark professional arrives and can assess the Fire damage. Cleaning surfaces may further damage furniture and walls.
  • Restrain from walking, cleaning, or sitting on damaged furniture, carpets, upholstery, and walls until a SERVPRO of Newark professional has arrived.
  • Electrical appliances like televisions sets, radios, microwaves, etc. that may have come in contact with water, soot, or fire should be avoided. Touching or cleaning electrical appliances should be handled by a SERVPRO professional or after consulting with an authorized repair service.
  • All food, drinks, and water that are close to a fire damage or a water damage may be contaminated. All consumable goods should not be eaten, they should be thrown out. 
  • Leave all ceiling fixtures off. Moving air throughout the damaged rooms may cause more damage. Fire damage or water damage to the electrical wiring of ceiling fixtures are likely to heighten the risk of shock. 
  • Do not send damaged clothing and textiles to the dry cleaner before consulting with your insurance agent and your SERVPRO of Newark professionals. Damaged clothing and textiles are likely to be mishandled at a dry cleaners rather than with the use of SERVPRO of Newark's Esporta services.

SERVPRO during Hurricane Harvey

10/24/2017 (Permalink)

As a Disaster Recovery Team and National partners with American Red Cross, SERVPROs from all over have traveled to Texas and helped those impacted by Hurricane Harvey. SERVPRO is working twenty-four-seven in restoring the communities that have had significant damage since Hurricane Harvey hit Texas. We are proud to be helping those affected by Hurricane Harvey return to their homes and rebuild their communities.

On the tail end of Hurricane Harvey, Hurricane Irma came in strong with vengeance in the state of Florida.  She whirled through and came in strong.  As a result, it activated more SERVPRO Storm teams to come in the devastated areas. 

SERVPRO'S from all over the country came to aid to most of these areas.  We have been working tirelessly around the clock to help those in need. 

We love what we do.

How to Prevent Water Damage in Your Home

10/20/2017 (Permalink)

Whether battling the cold and wet weather, or you are making sure your plumbing is secure, preventative actions should be taken against water damages to your home. 

To protect your home from the outside elements you can:

  • Make sure your home does not have peeling paint around windows or doors, in which water can easily damage the homes structure.
  • Look for leaks around chimneys and plumbing and attic vents
  • Make sure your air conditioner drains correctly, at a slope, away from outlets.

To prevent water damage that would originate from your plumbing and pipes:

  • Wrap outside faucets
  • Caulk pipes where they meet your home
  • Disconnect garden hoses
  • Drain in-ground sprinkler systems
  • If your leaving your home for an extended period of time, turn off and drain your water system

Before SERVPRO Reaches the Fire Damaged Scene

10/19/2017 (Permalink)

  • Leave soot on surfaces until a SERVPRO of Newark professional arrives and can assess the Fire damage. Cleaning surfaces may further damage furniture and walls.
  • Restrain from walking, cleaning, or sitting on damaged furniture, carpets, upholstery, and walls until a SERVPRO of Newark professional has arrived.
  • Electrical appliances like televisions sets, radios, microwaves, etc. that may have come in contact with water, soot, or fire should be avoided. Touching or cleaning electrical appliances should be handled by a SERVPRO professional or after consulting with an authorized repair service.
  • All food, drinks, and water that are close to a fire damage or a water damage may be contaminated. All consumable goods should not be eaten, they should be thrown out. 
  • Leave all ceiling fixtures off. Moving air throughout the damaged rooms may cause more damage. Fire damage or water damage to the electrical wiring of ceiling fixtures are likely to heighten the risk of shock. 
  • Do not send damaged clothing and textiles to the dry cleaner before consulting with your insurance agent and your SERVPRO of Newark professionals. Damaged clothing and textiles are likely to be mishandled at a dry cleaners rather than with the use of SERVPRO of Newark's Esporta services.

ASPCA Fire Restoration

10/19/2017 (Permalink)

Fire Damage ASPCA Fire Restoration ASPCA Facility Aftermath

A vicious fire broke out at the Brandywine Valley ASPCA after a car had crashed into the building and caught fire. This was a devastating fire that not only a precious human life was lost but the lives of some animals as well. This ASPCA location is one of the largest in the Delaware area and had been recently renovated. Many cats and dogs were relocated during the restoration and rebuilding process of the facility. Luckily, SERVPRO of Newark was able to respond quickly and help bring the building back to life. We are proud to be a part of the Brandywine Valley ASPCA's rebuilding process and have made a point to get involved in their adoption events and make as many donations we can. 

SERVPRO of Newark is Expanding!

10/19/2017 (Permalink)

Storm Damage SERVPRO of Newark is Expanding! Our New Edition

Over the last few years we have expanded our levels of equipment and grown to need more storage. Here is our new edition on our property! Our new garage is used to store all of our generators and a few of our other pieces of equipment that we have not had the space for recently. Snow plows and snow blowers and overflow of equipment. Once we started the construction of our new storage edition, it was only a matter of days before we were adding the finishing touches and getting ready to put it to use. Now we are storing our equipment comfortably and with organization. The state of the art security system allows us to have constant visual contact on the facility.  We already thinking about adding an additional structure.

Mold Inspection and Deodorization

10/19/2017 (Permalink)

When SERVPRO is inspecting a home or building for mold, there is a variety of key indicators we look for. Visible mold growth or the smell of mold or musty smells are the most apparent signs of mold SERVPRO looks for. In different situations, SERVPRO of Newark technicians will check for dampness and mold growth on carpet pads, carpets, we conduct inspections throughout the flooring, walls, and sub-floors. Moisture in the air and temperature within the home/building are monitored and measured by our technicians in certain scenarios as well. If we have found that mold growth is present within the facility, our mitigation process of the mold growth is the next step in our process. If there is no mold growth detected but there is a musty odor in the room which caused for the question and inspection of mold, SERVPRO is able to proceed with their deodorization services instead.

Healthy Home

10/19/2017 (Permalink)

Along with checking for mold and making sure you are aware of the signs that could indicate mold in your home, you should make sure you are keeping your home a healthy environment in as many other ways you can. You should ask yourself a few questions in regard to your environment:

  • Do you smoke inside your home?
  • Is the ventilation and exhaust fans between your laundry room, kitchen, and bathroom adequate?
  • When was the last time you changed your air filters?
  • When was the last time you changed the filter or bag to your vacuum?
  • Is your laundry done with bleach or ammonia?
  • Is your gas stove and fire place checked every year for emissions?
  • Was your home build before 1977? If so, has it been checked for led based paint?
  • Do your bathrooms have carpet?

Investigating the Source of Water to Prevent Mold

10/18/2017 (Permalink)

Mold Remediation Investigating the Source of Water to Prevent Mold Affected Hallway of School

Mold can grow on many materials especially after a water damage. 

Some Examples of Possible Materials of Mold Growth:

  • Wallpaper
  • Drywall
  • Paint
  • Carpet
  • Adhesives
  • Wood
  • Fabrics
  • Paper Products 
  • Food

The byproduct of mold is the musty smell that grows more and more apparent as the mold spreads. Environments with a lot of moisture are the most common cause of mold growth, which includes environments that have encountered a water damage. After mold remediation/water remediation has been conducted, the job is not finished. The source of water and moisture that creates the perfect feeding ground for mold must be addressed to prevent future mold growth.

Here is a water damage in a local school that our SERVPRO restored. This school is a perfect example of the importance of finding the source of water damage and moisture. There was a large leak in the plumbing system that caused the water damage but later it was discovered that the old plumbing system had started to fail and water was unable to easily flow through the pipes and had been slowly affecting the lower level bathrooms for some time. If the school had not investigated the source of the water damage and moisture build up over time, they would have encountered this situation again, and a great possibility of mold later on.

SERVPRO Attends a Health Fair

10/18/2017 (Permalink)

Commercial SERVPRO Attends a Health Fair SERVPRO's Health Fair Booth

Recently SERVPRO of Newark attended and hosted a booth at a local health fair. Jackie, one of our wonderful sales representatives was asked to host a booth by the retirement community that the Health Fair was held at. She was flattered to hear that one of our commercial clients wanted SERVPRO to be represented at the event. 

She happily attended and talked to many of the residents at the retirement community about our services and the health benefits of having clean air, carpets, and furniture for the elderly. Not only did she speak with residents of the retirement home, but many members of the Newark community. We were happy to share the importance of a healthy/clean environment as well as support one of our valued commercial clients.

Emergency Ready Plan & Your Commercial Properties

10/18/2017 (Permalink)

Commercial Emergency Ready Plan & Your Commercial Properties Utility Room

Preparing in advance for the unexpected is something SERVPRO stands by and encourages property owners all across the Hockessin and Elsmere area. We encourage property owners to prepare for the unexpected by starting their Emergency Preparedness Plan and keeping it up to date as your business and properties grow and change over time.  

SERVPRO's Emergency Ready Profile covers all time-critical information your properties will need available to all your employees. Our Emergency Ready Profile covers:

  • Location of Shut-Off Valves
  • Fire Suppression System Controls
  • Emergency Contact Numbers
  • Service Contact Numbers
  • Building History
  • Building Layout
  • Local Police Department, Fire Department, and Hospital

SERVPRO offers Emergency Ready Profiles (ERP) for free as a tool for commercial properties to help minimize damage and recover quickly from emergencies

What We Can Do For You After a Fire

10/18/2017 (Permalink)

Fire Damage What We Can Do For You After a Fire Fire Damage in an Office

After a fire, SERVPRO offers many services to restore your home/office/building back to its pre-fire damage state. We offer Structural Cleaning, which includes cleaning of the ceilings, walls, woodwork, carpeting, and floors as well as paint preparation cleaning. We also offer Contents Cleaning. Contents cleaning is the cleaning of the items that were affected by the fire, which includes electronics, wood furniture, artwork, kitchen items, bedding, clothing, and much more. After our main Structural Cleaning, SERVPRO offers Deodorization, which is conducted using our leading technology that attacks the source of smell rather than just covering it up. Beyond these services offered when our customers endure a fire, we also offer other related services. These services include Board-upsInventoryMove-OutsDuct Work, and Metal Polishing.

Water Damage Precautions

10/13/2017 (Permalink)

Water Damage Water Damage Precautions Flooded Home

Extra precaution should be taken when walking into a flooded area. You should dress protectively when entering a flooded area to lower the risk of injuring yourself on something that is not visible in the water.  Any food that has come in contact with flood waters or areas that may have been contaminated must be thrown out. Even if food is properly sealed or canned, it should still be considered contaminated. If furniture is lightly damaged and can be restored, there are a few things you can do to ensure that those items are recovered. You can start by propping cushions up for drying and keep drapes above water level to hang dry and keep from getting further damage. Wipe dirt from surfaces before doing your primary clean. 

Fire Safety Tips

10/13/2017 (Permalink)

Fire Damage Fire Safety Tips Aftermaths of House Fire

  • Prevent soot particles from further damaging your furniture and carpets by keeping movement throughout the home to a minimum

  • Change your HVAC filter but leave systems off until a professional can come check the home

  • Cover HVAC air registers with layers of cheesecloth to prevent soot particles from getting in/out of your HVAC system

  • If your home electricity is off, empty your refrigerator and freezer to prevent mold and odors. Keep your refrigerator doors open after removing food

  • In the case of your heating being off during the winter, pour antifreeze down your sinks, toilet bowls, tubs, and holding tanks to avoid freezing and bursting pipes

  • When walking on damaged carpets and floors, place towels down to prevent tracking of soot and further damage

Mold & Your Health

10/13/2017 (Permalink)

Mold Remediation Mold & Your Health Mold throughout Basement

Whether it's a storm, plumbing malfunctions, or equipment mishaps, when water affects your home, the risk of encountering mold growth in the near future runs much higher. If the level of humidity is not controlled in the damaged area, moisture is absorbed into the environment and mold spores will begin to multiply. SERVPRO works in a timely manner because we are well trained in the importance of mold prevention and water extraction. Whether it be after a water damage or simply for your awareness, be alert for:

  • Visible Mold
  • Strong Musty Odors
  • Evidence of Current Moisture Problems
  • Evidence of Previous Moisture Problems
  • Excessive Humidity
  • Dampness

SERVPRO technicians are highly trained and knowledgeable about water damage, moisture in an environment, and mold and are able to bring your home back to the condition it was in before any damage occurred. 

Fire Extinguisher Practices

10/10/2017 (Permalink)

Commercial Fire Extinguisher Practices Fire Extinguisher Location

Whether working from home or in a large commercial office building, the knowledge of how to correctly and safely use a fire extinguisher and when to use it is something everyone should have. How to operate a fire extinguisher should be displayed somewhere in the office for all employees to see. Here are a list of tips and information on when it is time to use a fire extinguisher:

  • The extinguisher should be clean and without any damage
  • An escape plan has been established and the fire is not blocking the way out of the building
  • All others in the building have been alerted
  • The local fire department has been called
  • Everyone is safe from the smoke and toxins the fire is creating
  • The fire is contained to a single object

Hurricane Damage

10/3/2017 (Permalink)

Storm Surge- the rising of the sea level due to a storm causing pressure in the atmosphere to change and winds to accelerate. 

During a hurricane, the Storm Surge is what causes the most damage. Storm surges or the water that floods the land during a hurricane, is the most dangerous weather factor during a hurricane storm.

Hurricane winds can easily reach two hundred miles per hour. Winds that reach such dangerously high speeds are another huge cause of the damage that a hurricane inflicts on an area. Buildings can be ripped open and even down, trees are likely to damage properties, and items left out and unsecured become dangerous.

Heavy rain fall can cause flooding and water damage to homes. Cars are often flooded on the streets and in driveways due to extreme rain fall and flooding. Roads are commonly closed off and unable to be driven on during a Hurricane.  

Being Prepared

9/22/2017 (Permalink)

Commercial Being Prepared Emergency Information in hand

September is a month in which National Preparedness takes place.  It is a time to plan and focus on unpredictable events that may take place in either your home or workplace.  This is an important time when everyone should do this.  As a family, perhaps you can sit down and go over a meeting place where to meet if an unfortunate event were to occur.  A walk through of the home or commercial facility can be done and locate where the gas or water shut off valves are.  Take the time to go over how to properly use a fire extinguisher in the event of a small fire and how make sure they are not expired. 

Taking steps by arming yourself or business is important information as it may help during a stressful time.   

Giving Back After Hurricane Irma

9/18/2017 (Permalink)

Storm Damage Giving Back After Hurricane Irma Kayla giving a bath to one of the many Hurricane Irma rescues.

Hurricane Irma hit Florida hard and many communities were impacted in the area. Not only are hundreds of families suffering from the harsh effects of Hurricane Irma, but so are many of the animals and pets of those families in Florida. Recently, SERVPRO of Newark went to the local SPCA and volunteered in the best way we could. Many dogs and cats were rescued from Hurricane Irma and flown from Florida to Delaware and brought to various SPCA locations. We helped bathe many of the dogs rescued from Hurricane Irma and got them ready for adoption. Being in the Cleanup industry, we did what we do best and cleaned up plenty of our furry friends as a way of giving back and contributing to the restoration of Florida. 

Water Damage Tips

9/13/2017 (Permalink)

  • Shut off the source of water, or call those who have the authority to stop the water source

  • Make sure you are safe from electrical shock before turning off circuit breakers for the parts of the building that have been affected by the water damage

  • Hang drapes with coat hangers to keep them from in contact with wet floors and carpets
  • Remove wet furniture to prevent further damage and uneven drying as long as the furniture has not been contaminated
  • If sewage is involved in your water damage, the water is contaminated and you must avoid contact with the water as well as items contaminated by the water

  • Wash your hands after handling any water damage or items that have been in contact with the water damage 

Facebook Page

4/25/2017 (Permalink)

General Facebook Page Like our Facebook Page

Like and follow our Facebook page at https://www.facebook.com/SERVPROOfHockessinElsmere  We post a lot of fun pictures and spur of the moment activities.  We are more than happy to share some of our daily work.  We cannot share everything but you can learn a bit more of what we do.  We see all kinds of things one could not imagine. You can also see specials we run that get posted.  These posts usually go up with a special code and then come down.  They range from coupons to giveaways.  Our Facebook page also gives you a glimpse of us working hard and sometimes having fun.  We work very hard as we are open 24/7/365 for emergencies.  When we have some crews with downtime we take advantage of that buy playing together too.

SERVPRO to the Rescue in LA

4/25/2017 (Permalink)

Storm Damage SERVPRO to the Rescue in LA SERVPRO helps in LA

SERVPRO'S from all surrounding areas head in from all over to help the victims.  SERVPRO is a team oriented company that has compassion for everything we do, and everyone we help.  When another area of the country is impacted with a storm or tragedy we can call upon our fellow teammates to come in and help.  Sometimes due to the area being affected it may require out of state SERVPRO's to respond in a time of need.  In this specific case, SERVPRO's from North Carolina, Virginia, Maryland and Delaware among other states reported in to help the victims of this disaster that struck among them.  After all was said and done, all the help of these surrounding SERVPRO's were able to team up together and restore this broken community. 

The Power of Four

4/25/2017 (Permalink)

Water Damage The Power of Four The Power of Four

These four individuals are a powerful group.  They think outside the box and came up with some great ideas. They love and take pride in what they do. Within the building industry they are coming up with new and unique ways to improve our relations.  Most recently they tolled out a new plan that has really been working for us.  The amount of Emergency Ready Plans this team has prepared are amazing.  The go into buildings and point out all the potential issues, tag specific areas with cautions and help put together a written plan on what to do if an emergency arises. They pass the message on that SERVPRO is here to help.  They give the customer a binder or thumb drive whichever the customer prefers.  We also now have a mobile app for this as well.

SERVPRO Stools

4/25/2017 (Permalink)

General SERVPRO Stools SERVPRO Stools

How fun and playful are these SERVPRO of Hockessin/Elsmere stools?  They are stools on a swivel that help show our SERVPRO Pride.  We have them placed throughout the shop. We even put one in the waiting room.  They were made especially for SERVPRO'S and we could not resist buying them.  We are always in need of seats around the shop. Guys and gals are always finishing up loose end paperwork on their iPad's and this is a great place for them to have a seat.  They are colorful, fun, cheery and quite comfortable.  It seems like a lot of items around the shop have SERVPRO written or painted on them.  What a fun and happy way to show everyone our SERVPRO Pride.

Roof Hole

4/25/2017 (Permalink)

Fire Damage Roof Hole Roof Tarp

Here is a team of SERVPRO men attending to a hole in the roof as well as the side wall.  In this picture you can see the men working to put down a tarp and securing it with furring strips. They also placed a board over the side window. After a mishap has taken place in a home or building sometimes the structure needs to be secured from additional outdoor elements. Additional elements may be something like additional rain and winds.  The furring strips are placed to help raise, level or help secure the tarp and/or wood. They are placed perpendicular to the joists and then they are nailed in place.  This is a temporary fix until the roof can be properly repaired by a roofer.   

SERVPRO wins lottery!

12/19/2016 (Permalink)

SERVPRO of Hockessin/Elsmere win the lottery! The National "Liquid Laundry Detergent Promo Winner" lottery that is. After a lot of hard work, a ton of loads, countless cycles and great smelling clothes, SERVPRO of Hockessin finally took home the prize. Throughout the entire company nationwide, this lottery is something everyone enjoys and something everyone can be proud of. It helps to remind us how every aspect and service of our great company is important and useful. While people's homes and properties are important, their belongings are just as important too. And with every load, we do our best to provide comfort to those who may have lost something valuable to them. And like we say here, "If you need clean clothes, SERVPRO of Hockessin knows!"

SERVPRO'S Unite

9/27/2016 (Permalink)

Community SERVPRO'S Unite SERVPRO from East Coast to Central to West Coast meet!

If pictures can say one thousand words, one should be able to see the strong bonds of SERVPRO'S from the East Coast to the West Coast.  In this picture SERVPRO of Newark, Delaware meets up with SERVPRO of Edmonds and Lynnwood, Washington and SERVPRO of Downers Grove, Oak Brook in Illinois. 

These SERVPRO'S depict a true story of a strong bond amongst the SERVPRO green!  We are able to share office procedures, software programs, sharing our challenges and how we overcome them. We are able to put forth tighter controls and help one another maintain guidelines. We can communicate with one another and realize only growth and positive reinforcement comes from within our own system. 

Then of course after we work hard, we are able to enjoy a memorable lunch and share some laughs with one another as well.  SERVPRO truly is a team oriented organization that holds much value and promise.  We bleed SERVPRO Green.  

School re-opens

8/31/2016 (Permalink)

Water Damage School re-opens School gets re-opened

SERVPRO of Hockessin/Elsmere was able to help three schools at the same time to get opened for school in the nick of time.  Schools were closed for the summer time and they wanted them back up in tip top shape for the students to return to a clean environment.  Some of the schools gave little time and strict constraints in order to obtain the desired results!  It was quite a challenge but SERVPRO of Hockessin/Elsmere came to the rescue and the challenge was met! These schools were able to re-open in time and it left both the administration and the staff very pleased with us! SERVPRO of Hockessin/Elsmere felt a strong sense of responsibility to not only the school, but the workers and students who were going to be returning to the school, and we could not have been more happier to help!

Hiring

8/31/2016 (Permalink)

General Hiring Hiring

We are hiring! Please come to the office, we are located at SERVPRO, 225 North James Street, Wilmington, DE, to fill out an application in person. Must be able to pass a background check and drug test. A valid drivers license is a must and you must also have a good driving record.  No experience necessary, just a great attitude and willingness to learn. Of course experience is always welcomed too.  We can train you to do the SERVPRO Processes with both intense hands on training and bookwork.  We are cruising right along and happy about our growth. We are constantly updating and recruiting personnel. We have state of the art reporting methods.


We are also currently hiring for an Administrative Assistant as well. Must have basic computer skills and patience. We will train you from there. 

SERVPRO'S are here to help

8/31/2016 (Permalink)

Storm Damage SERVPRO'S are here to help SERVPRO'S from all over pour in to help the victims in the flooding in LA.

SERVPRO'S from all surrounding areas head in from all over to help the victims.  SERVPRO is a team oriented company that has compassion for everything we do, and everyone we help.  When another area of the country is impacted with a storm or tragedy we can call upon our fellow teammates to come in and help.  Sometimes due to the area being affected it may require out of state SERVPRO's to respond in a time of need.  In this specific case, SERVPRO's from North Carolina, Virginia, Maryland and Delaware among other states reported in to help the victims of this disaster that struck among them.  After all was said and done, all the help of these surrounding SERVPRO's were able to team up together and restore this broken community. 

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